What is your return policy?

Our Return Policy is governed by Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts dated November 27, 2014, and other applicable laws and regulations, in line with our commitment to customer satisfaction.

Customers may return purchased product(s) within 14 days from the date of delivery, without providing any reason, provided that the products comply with our Return Conditions.

For more detailed information, please refer to the Return Conditions section.

Can I return a product if I have opened its packaging?

Returns are not accepted in the following cases:

• The original packaging, box, or wrapping of the product has been damaged.

• The product has been used.

• The product is no longer in a resalable condition.

• The return shipment is not sent in its original product box.

For more detailed information, please refer to the Return Conditions section.

How can I return a product purchased online or through the mobile app?

For orders placed through our website or mobile application, you must create a return request via e-davidwalker.comusing the Easy Return option and select the product(s) you wish to return.

You must deliver the product(s) to a Yurtiçi Kargo branch within 7 days using the return code provided to you. Please make sure that your return code is written clearly and permanently on the package in a location that can be easily seen and read by the courier.

Products being returned must meet the following conditions:

• The original packaging, box, and wrapping must be undamaged.

• All accessories supplied with the product must be returned in full.

• The product and its packaging must be complete and undamaged.

• The product must remain in a resalable condition.

If the invoice was issued to a company or institution, the return shipment must also include a return invoice issued by the relevant company or institution, showing the “Product Unit Price + VAT.”

For more detailed information, please refer to the Return Conditions section.

I received my order, but the products delivered are incorrect. How can I return them?

Please contact our Customer Service team regarding the issue. You may also send your request by email to [email protected].

For more detailed information, please refer to the Return Conditions section.

Can I return a product purchased from your website to one of your stores?

Products purchased through the e-davidwalker website can only be returned through e-davidwalker.com.

Returns for online purchases cannot be processed at our physical stores.

For more detailed information, please refer to the Return Conditions section.

How long does it take for a refund to appear in my account?

Returned products are inspected to ensure that they comply with our Return Conditions.

Provided that the product has been returned to us within the legally prescribed period, your return request will be processed within 14 days from the date of your return request. Once the return has been approved, the refund will be submitted to your bank within this period.

The time required for the refunded amount to appear in your account depends entirely on your bank's processing times. e-davidwalker.com has no control over your bank's processing procedures or timelines.

How are returns handled for promotional or discounted products?

If products purchased as part of a promotion or campaign are returned, all discounts, reward points, benefits, or other promotional advantages associated with the campaign will be cancelled.

Partial returns are not accepted for promotional or campaign purchases. If you wish to make a return, all products included in the relevant promotion or campaign must be returned together.

Can I get a refund for the shipping fee when returning a product?